Help
Chat in the app
Open MyeSIm and tap Help › Chat with us. We can see your plan, so you don’t need to explain it.
No app? Write to us and include the email you used to pay.
myesimsupport@gmail.comInstalling
The install stopped or failed. Make sure you’re on Wi‑Fi, then tap Install again in My Plans. Your eSIM is saved to your account, so trying again is safe.
Installing on a different phone. In the app, open your plan and tap Install on another phone to show a QR code. On the other iPhone, go to Settings › Cellular › Add eSIM and scan it.
When you land
No internet after landing. Open Settings › Cellular, tap your MyeSIm line and turn on Data Roaming. Then make sure Cellular Data is set to the MyeSIm line. Restarting your iPhone often helps after a long flight.
Calls and texts. Keep your usual line turned on for calls and texts. Data goes through MyeSIm.
Your plan
Running low on data. Tap Add data on your plan. It goes onto the same eSIM.
New phone. Open the app on the new phone and sign in with Apple or with your email code. Your plans come back with you.
Refunds. If your plan was never installed, you can get a full refund within 30 days of buying it. Ask in the chat. See the Terms for details.
Delete your account. In the app, go to Account › Delete account. This removes your personal data, as described in our Privacy Policy.